QUALITY AND AUTHENTICITY
Bolivar Jewellery works hard to develop unique and original pieces sourcing unusual and beautiful sustainable materials from around the globe.
There are two ways to know that your piece of Bolivar Jewellery is genuine and authentic. To begin, all items come beautifully packaged with a certificate of authenticity signed by the designer. In addition, if you check your item you will find a stamped hallmark with a leopards head representing the Goldsmith’s assay office in London. All our items are Hallmarked next to the assay’s mark, fineness mark and comon control mark with the unique S.B. sponsor’s mark that represents Bolivar Jewellery.
Should you encounter an item that appears to be ours but does not have this hallmark, please do contact us directly via the contact form.
ORDER TIMES
As items are made to order and must be hallmarked and this takes some time, your order will usually be shipped 4 – 8 weeks from the date of online order. However, at times of high order volume despatch time could be up to 12 weeks.
We will aim to get your item(s) to you as quickly as possible. In the unlikely event that we are unable to despatch your item within 12 weeks then we will inform you of the delay and offer alternative options. Should you need the item sooner or for a specific date then please contact us prior to purchase.
Please note that order times can be delayed at times of peak demand and it would be wise to plan ahead if you are looking to order during the festive period.
SHIPPING
UK Shipping
UK orders are sent out using Royal Mail Special Delivery or an equivalent tracked service requiring a signature upon delivery.
International Shipping
International shipping costs will be added at checkout. If your country is not on the list provided then please contact us directly through the contact form and we will be happy to help arrange shipping.
Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover such costs and you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
[If you refuse to pay any applicable import fees or costs preventing delivery of your order then we will deduct any costs incurred in returning the goods to us from the amount of your refund.]
RETURNS, EXCHANGES AND REFUNDS
At Bolivar Jewellery we will always do our best to ensure you are satisfied with your purchase. In the unlikely event that you receive the incorrect item or an item that has been damaged in transit, or if you are not entirely happy with your purchase, please then please contact us to arrange a refund or exchange for the correct or replacement item within 14 days of receipt.
We will only issue a refund or exchange once we have received your returned item in its original condition and packaging. Please see out Terms and Conditions for details of return postage.
Please note that bespoke or custom made orders cannot be refunded nor can earrings or other piercings due to hygiene reasons.
All returns including (international returns) must be sent using a tracked and insured delivery or courier service, such as Royal Mail Special Delivery.
If you wish to discuss a refund or exchange please use the contact form.
SIZING
Rings
Our rings are adjustable and come in sizes S / M / L. You will find more information about these sizes and their standard uk ring size equivalents on the individual ring product pages on this site. Although our rings are all technically adjustable, we highly recommend you provide us with your exact ring size so that we can send it ready to wear, as adjusting the rings requires the appropriate tools. You can download our ring size guide here and specify your ring size in the notes section at checkout.
Cuff bracelets
Our cuff bracelets are also available in sizes XS / S / M / L. In order to know your cuff size measure the circumference of your wrist with a peice of string (not too tight!) and then compare that length with the sizes as described on the product pages. It is not necessary to specify the exact measurements for the cuff bracelets but you can if you wish.
If your cuff or ring size is either smaller or larger than the available range please don’t hesitate to get in touch through the contact form and we will be more than happy to create a custom piece for you.
Chain
We currently offer chains in two different thicknesses with the Nord Collection, depending on which pendant you purchase. If you would like custom thickness of chain please feel free to get in touch through the contact form and we will be happy to help. Please note we already offer the option to choose between a 16″ or an 18″ length on our chains. The 16″ will likely sit higher on the chest above the heart and the 18″ between the heart and solar plexus, it is simply a matter of preference. It can be helpful to test both options at home with a piece of string if you are unsure which you prefer.
INTERESTED IN SELLING BOLIVAR JEWELLERY?
If you are interested in stocking Bolivar Jewellery then please get in touch using our Contact Form. Please note that separate terms and conditions apply to trade sales.