Terms & Conditions
These terms were last updated on 1 April 2023
Where to find information about us and our products
You can find everything you need to know about us, Bolivar Jewelry, and our products on
our website, in our catalogue or from our sales staff before you order. We also confirm
the key information to you in writing after you order by email.
These terms do not apply to business customers
If you are interested in stocking Bolivar Jewellery then please get in touch using our
Contact Form.
Please note that separate terms and conditions apply to trade sales.
When you buy from us you are agreeing that:
· We only accept orders when we’ve checked them.
· Sometimes we reject orders.
· We charge you when you order.
· We charge interest on late payments.
· We’re not responsible for delays outside our control.
· Products can vary slightly from their pictures.
· You’re responsible for making sure your measurements are accurate.
· We charge you if you don’t give us information we need [or do preparatory work as
agreed with us]
· You have a legal right to change your mind.
· You can end an on-going contract (find out how).
· You have rights if there is something wrong with your product.
· We can change products and these terms.
· We can suspend supply (and you have rights if we do).
· We can withdraw products.
· We can end our contract with you.
· We don’t compensate you for all losses caused by us or our products.
· We use your personal data as set out in our Privacy Notice.
· You have several options for resolving disputes with us.
· Other important terms apply to our contract.
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of
stock or because the product was mispriced by us. When this happens, we let you know
as soon as possible and refund any sums you have paid.
We charge you when you order
However, for some products we take payment at regular intervals, as explained to you
during the order process. If your product is goods, you will own it once we have received
payment in full.
We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as,
industrial action or delays in hallmarking, we will contact you as soon as possible to let
you know and do what we can to reduce the delay. As long as we do this, we won’t
compensate you for the delay, but if the delay is likely to be substantial you can contact
our Customer Service Teamvia the contact form to end the contract
and receive a refund for any products you have paid for in advance, but not received,
less reasonable costs we have already incurred.
We’re not responsible for international customs duties and taxes
International shipping costs will be added at checkout. If your country is not on the list
provided then please contact us directly through the contact form and we will be happy to
help arrange shipping.
International orders may be subject to customs or import duties and tax charges once
they reach their destination country outside of the UK. We do not cover such costs and
you will be responsible for paying any import charges that may be added.
As customs vary from country to country, unfortunately we can’t advise on these
charges, and would recommend you contact your local customs office for more
information before placing your order. If you refuse to pay any applicable import fees or
costs preventing delivery of your order then we will deduct any costs incurred in returning
the goods to us from the amount of your refund.
Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown on your device or in our
marketing or its packaging may be slightly different. Because our products are
handmade, all sizes, weights, capacities, dimensions and measurements indicated on
our website can be out by a small amount. In particular, products with tanned salmon
leather are made as individual pieces and are not identical to the images provided. It is
the small imperfections and differences between these pieces that gives our items their
unique character.
You’re responsible for making sure your measurements are accurate
If we’re making or supplying the product to measurements you provide, you’re
responsible for making sure those measurements are correct. Find information and tips
on how to measure on our website and in our brochure or contact our Customer
Service Team via the contact form.
Our returns policy
We will always do our best to ensure you are satisfied with your purchase. In the unlikely
event that you receive the incorrect item or an item that has been damaged in transit, or
if you are not entirely happy with your purchase, please then please contact us to
arrange a refund or exchange for the correct or replacement item within 30 days of
receipt.
We will only issue a refund or exchange once we have received your returned item in its
original condition and packaging.
Please note that bespoke or custom-made orders cannot be refunded nor can earrings
or other piercings due to hygiene reasons. All returns (including international returns)
must be sent using a tracked and insured delivery or courier service, such as Royal Mail
Special Delivery.
If you wish to discuss a refund or exchange please use the contact form.
When you can’t change your mind.
You can’t change your mind about an order for:
· earrings or any other piercing products for health protection and hygiene purposes;
· goods that are made to your specifications or are clearly personalised; and
· goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind.
If you change your mind about a product you must let us know no later than 30 days after the day we deliver your product.
How to let us know. To let us know you want to change your mind, contact us by filling the online form.
You have to return the product at your own cost.
You have to return it [(and any free gifts provided with it)] to us within 30 days of your telling us you have changed your mind. Any shipping costs involved in returns and exchanges are at your own cost, unless we offered free returns when you bought the goods.
Used or damaged products cannot be returned.
We do not accept returns of any items that have been damaged or show any visible signs of use.
Products must be returned using an established delivery service.
If you do this you should keep a receipt or other evidence from the delivery service that proves you have
sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.
We only refund standard delivery costs.
If a refund of your order is due then we will only refund standard delivery costs and won’t refund any extra you have paid for express delivery or delivery at a particular time.
You have to pay for services you received before you change your mind.
If you requested a bespoke item involving additional design, production or specialist sourcing work then we don’t refund you for the loss of time or costs incurred before you’d changed your mind.
When and how we refund you.
We refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You have rights if there is something wrong with your product
Return the product to us. If you think there is something wrong with your product, please contact us using the Contact Form.
Your rights and remedies. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
Your legal rights are summarised below.
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights may entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full
refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled
to some money back.
We can change products and these terms
Changes we can always make.
We can always change a product:
· to reflect changes in relevant laws and regulatory requirements;
· to make minor technical adjustments and improvements
We can suspend the supply of a product.
We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product (see We can change products and these terms).
We let you know, may adjust the price and may allow you to terminate. We contact
you in advance to tell you we’re suspending supply, unless the problem is urgent or an
emergency.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
· you don’t provide accurate sizing information; or
· you don’t, within a reasonable time, either allow us to deliver the product to you
including where you fail to pay any customs or taxes due on international orders.
We don’t compensate you for all losses caused by us or our products
Our liability to consumers. We’re responsible for losses you suffer caused by us
breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us
before we accepted your order meant we should have expected it (so, in the law, the
loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the
steps set out in the section. We’re not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action. For
example, damage to your own digital content or device, which was caused by digital
content we supplied and which you could have avoided by following our advice to
apply a free update or by correctly following the installation instructions or having the
minimum system requirements advised by us.
Losses we never limit or exclude.
Nothing in these terms shall limit or exclude our
liability for:
· death or personal injury caused by our negligence, or the negligence of our
employees, agents or subcontractors (as applicable);
· fraud or fraudulent misrepresentation;
· breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2
of the Supply of Goods and Services Act 1982; [or]
· defective products under the Consumer Protection Act 1987[; or]
· [any matter in respect of which it would be unlawful for us to exclude or restrict
liability].
No implied terms about goods.
We exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team via the contact form will do their best to resolve any problems you have with us or our products as per our Complaints policy.
Resolving disputes without going to court.
Alternative dispute resolution is an optional process where an independent body considers the facts of a
dispute and seeks to resolve it, without you having to go to court.
You can go to court.
These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. [We’ll tell you in writing if this happens and [if you are a consumer] we’ll ensure that the transfer won’t affect your rights under the contract OR We’ll contact you to let you know if we plan to do this. If you’re [a consumer and you’re] unhappy with the transfer you can contact our Customer Service Team to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided]. You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our consumer guarantee (as explained in Our goodwill guarantee) to a new owner of the
product. We can require the new owner to prove you transferred the product to them [If you’re a business you need our agreement to transfer your contract with us and it’s entirely up to us whether we give it.]
Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on
ending or changing it. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something
you’re not allowed to, but that doesn’t mean we can’t do it later.
